Manager, Legal Support

The Manager, Legal Support (IP) is responsible for the overall delivery of legal support services provided to principals within the IP department with a focus on workload management, and service quality and efficiency. This role also acts as key support for all assistants by removing barriers that impede productivity, helping balance workloads, scheduling, identifying, and sharing best practices and ensuring the right tools, technology and training are available to perform accordingly.

 Responsibilities:

• Engage the IP Legal Support team through group meetings and other means of communication to create and maintain a cohesive and positive work environment.
• Address any individual or interpersonal issues with open communication and shared problem solving. Find opportunities to recognize individual and team successes.
• Work with the Director, Legal Support, to recruit and make staffing decisions for the IP Legal Support Team and take an active role in welcoming and on-boarding new hires.
• Provide technical and developmental support including coaching and direction to ensure the team is skilled, engaged, delivering on their accountabilities, and meeting the service standards (in line with department goals/objectives).
• Assess the skills and capabilities of the team on an ongoing basis to determine learning and skill requirements including identifying appropriate training requirements.?
• Work with the Director, Legal Support to determine the best shared resource model for the IP team based on knowledge of individual capabilities, requirements of principals, and ongoing changes such as office moves and incoming/departing principals.

Requirements:

• A diploma from a recognized post-secondary institution would be an asset.
• 5 years’ experience in IP as legal assistant/law clerk or paralegal, preferably within a law firm.
• Experience coordinating a team, overseeing a project, or coaching people is preferred.
• Proficient in MS Office product suite, as well as experience working in document management and time entry billing systems.
• Strong interpersonal skills with a proven ability to establish and build trust-based working relationships.
• Natural ability to establish, lead and be a role model for healthy team dynamics such as supportive collaboration, inclusive communication, joint problem solving, and conflict resolution.
• Exceptional client service skills with a proven track record of ‘going above and beyond’ to service principals and clients.
• Excellent communication skills (written and oral); ability to interact effectively with individuals at all levels within the organization with tact and diplomacy.
• Strong organizational, attention to detail, and time management skills to effectively prioritize and meet deadlines in a high-pressure environment.

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.